Responsible Gaming
at kabaji

1. 18+ Age Restriction Policy

kabaji operates exclusively for adults aged 18 years and above. This is a non-negotiable requirement that applies to every player in Bangladesh, regardless of how they access the platform — whether via mobile browser, desktop, or any future app. Gambling by individuals under the age of 18 is strictly prohibited and any account found to belong to a minor will be closed immediately, with any deposited funds returned to the payment method of origin.

1.1 Age Verification at Registration

During registration, all players are required to declare that they are aged 18 or older. kabaji reserves the right to request documentary proof of age at any time — including at the point of registration, before processing a first withdrawal, or following a routine compliance review. Accepted documents include a Bangladesh National Identity Card (NID), passport, or birth certificate. Accounts that cannot be verified as belonging to an adult will be suspended pending investigation.

1.2 Protecting Young People

We strongly encourage all parents and guardians in Bangladesh who share household devices with minors to install filtering or parental control software. Freely available tools such as Net Nanny, Qustodio, and built-in OS-level screen time features can restrict access to online gambling websites. kabaji is committed to not targeting, advertising to, or in any way making the platform appealing to individuals under 18 years of age.

2. Recognising Problem Gambling

Gambling, when approached responsibly, is a legitimate form of entertainment enjoyed by millions of adults worldwide, including a growing community of players across Dhaka, Chittagong, Sylhet, and beyond. However, for a minority of players, gambling can move from a recreational activity to something that causes harm — financially, emotionally, and to relationships.

Problem gambling does not always look the same. It can develop gradually, and many people do not realise they have a concern until significant harm has already occurred. kabaji believes in early awareness, and we encourage all players to periodically reflect honestly on their gambling behaviour.

The quiz below is not a clinical diagnostic tool — it is a simple self-reflection aid to help you assess whether your gambling habits warrant closer attention.

3. Player Protection Tools

kabaji provides a full suite of player protection tools that are accessible at no cost and without any negative effect on your account standing. These tools are designed to help you play within your means and maintain a healthy relationship with gaming. All of the following tools are available to every registered player in Bangladesh at any time.

4. Self-Exclusion

Self-exclusion is the most powerful tool available to a player who feels that gambling is no longer a positive experience. When you request a self-exclusion from kabaji, your account is immediately locked for real-money play. You will not be able to log in, make deposits, or place bets for the duration of the exclusion period you select.

4.1 Exclusion Duration Options

kabaji offers self-exclusion periods across a range of timeframes to suit your individual circumstances:

• 30 days — a short-term break to address an immediate concern
• 90 days — a medium-term exclusion to establish new habits
• 6 months — an extended period of structured distance from gambling
• 1 year — a full-year exclusion for more serious concerns
• Permanent (indefinite) — a permanent closure of your account to all gambling activity

4.2 What Happens During Exclusion

Once a self-exclusion is active, kabaji will take the following steps immediately:

• Your account login will be disabled and all active sessions terminated
• Any pending promotional messages or bonus offers will be cancelled
• Your account balance at the time of exclusion will be preserved and made available for withdrawal
• Withdrawal of any remaining balance can be requested via live chat even during the exclusion period
• If a permanent exclusion is selected, your account data is retained in accordance with our Privacy Policy but the exclusion cannot be reversed under any circumstances

4.3 How to Request Self-Exclusion

To initiate a self-exclusion, contact kabaji support through any of the following channels and state your preferred exclusion duration. Our team will confirm the exclusion within minutes:

• Live Chat: Available 24 hours a day, 7 days a week via the kabaji platform
• Email: [email protected] — include your registered mobile number and requested duration
• WhatsApp: +880 1800-KABAJI (available 08:00–24:00 BST)

5. Deposit & Spending Limits

Setting financial limits is one of the most practical steps any player can take to ensure their gambling activity remains within a budget they are comfortable with. kabaji strongly encourages all players — not just those who feel they have a problem — to set deposit limits as a standard part of responsible account management.

5.1 How Deposit Limits Work

A deposit limit caps the total amount of money you can add to your kabaji account within a chosen time period. For example, setting a weekly deposit limit of ৳5,000 means that once you have deposited ৳5,000 across bKash, Nagad, Rocket, Upay, or any other accepted payment method in a rolling seven-day window, no further deposits will be accepted until the window resets.

5.2 Adjusting Your Limits

Responsible gaming principles require that reducing a limit takes immediate effect, while increasing a limit requires a mandatory 72-hour waiting period before the higher limit becomes active. This cooling-off window is intentional — it gives you time to reconsider an impulsive decision to increase your budget. There is no override or expedited process for this waiting period.

5.3 Loss Limits and Wager Limits

In addition to deposit caps, kabaji also supports loss limits (a cap on the net amount you can lose in a given period) and wager limits (a cap on the total value of bets you can place). These provide a finer level of control than deposit limits alone and can be combined to create a comprehensive budget framework tailored to your personal circumstances.

6. Time-Out Features

A time-out is distinct from self-exclusion in that it is a short, structured break rather than a long-term suspension. It is the right tool when you want to pause your gaming activity temporarily — perhaps because you have been playing for longer than intended, or you simply want space to reflect — without committing to a full exclusion period.

6.1 Available Time-Out Periods

kabaji offers the following time-out durations, all of which take effect immediately upon request:

• 24 hours — a single day away from the platform
• 48 hours — a weekend reset
• 7 days — a full week's break
• 30 days — a month-long structured pause (at this duration, the tool overlaps with short-term self-exclusion)

6.2 Reality Check Reminders

For players who prefer to stay engaged but want regular prompts to assess their activity, reality check notifications are a lighter-touch alternative to a full time-out. These are on-screen alerts that appear at a frequency you set — every 30 minutes, 60 minutes, or 90 minutes — displaying a summary of how long you have been playing and your net session result. Each alert asks you to confirm you wish to continue, creating a deliberate, conscious choice rather than passive continuation.

7. Support & External Resources

If you believe your gambling activity is causing you distress, financial hardship, or is affecting your relationships, the most important step you can take is to talk to someone. kabaji's support team is trained to handle responsible gaming concerns with empathy and total confidentiality, and we are available around the clock to help.

7.1 Guidance for Friends and Family

Problem gambling affects not only the individual but also those close to them. If you are concerned about the gambling behaviour of a family member, partner, or friend in Bangladesh, kabaji encourages you to approach the conversation with openness and without judgment. Our support team can also provide guidance on how to talk to a loved one about gambling concerns and how to navigate the process of requesting account restrictions on their behalf (subject to their consent and identity verification).

7.2 Keeping Gambling in Perspective

kabaji is an entertainment platform. The house edge on all games means that, over the long run, the platform retains a mathematical advantage. No betting system, strategy, or pattern of play can overcome this advantage. Players should approach kabaji with the same mindset they bring to a cinema ticket or a meal out — an amount they are comfortable spending for the enjoyment it brings, with no expectation of a financial return. If you find yourself thinking of gambling primarily as a way to make money or recover losses, that is a signal to take a break and speak to our support team.